bcoin Casino & Sportsbook Data Care

This page describes what we collect when you use bcoin and how we keep that data protected. We take data privacy seriously — your personal information, payment details, and account activity are encrypted, stored securely, and never sold to third parties. We collect only what we need to operate our platform, verify your identity, process your payments, and comply with local regulations.

When you create an account on bcoin, you provide your name, email, phone number, and date of birth. When you deposit or withdraw, we collect payment information and transaction records. When you play, we log your game activity, stakes, and results. All of this data is encrypted in transit and at rest. We use industry-standard security practices — TLS encryption for data transmission, hashed passwords, and secure servers.

We operate from licensed jurisdictions and comply with applicable data-protection laws. Our servers may sit outside your jurisdiction, but we apply the same security standards regardless of location. This policy explains what we collect, how we use it, who has access to it, and what rights you have. If you have questions about your data or how we handle it, contact our support team.

What Data We Collect on bcoin

We collect data in several categories. First, account data: your name, email, phone number, date of birth, and government-issued ID (KTP, passport, or driver's license). We collect this during account creation and KYC verification. Second, payment data: your payment method (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account), transaction amounts, and timestamps. We collect this every time you deposit or withdraw. Third, game data: which games you play, your stakes, your results, and the time you played. We collect this automatically as you use bcoin.

Fourth, device data: your IP address, browser type, operating system, and device identifier. We collect this to detect fraud and ensure account security. Fifth, communication data: any messages you send to our support team, including the content and timestamp. We collect this to resolve your issues and improve our service. Sixth, usage data: which pages you visit, how long you stay, and which features you use. We collect this to understand how our platform is used and identify improvements.

We do not collect your password in plain text — we hash it using industry-standard algorithms. We do not collect your full payment card details — payment processors handle that, and we receive only a token. We do not collect your location data unless you explicitly grant permission. We do not collect your browsing history outside bcoin.

How We Use Your Data on bcoin

We use your data for several purposes. First, account management: we use your name, email, and phone number to create and manage your account, send you login links, and reset your password if needed. Second, identity verification: we use your ID and date of birth to verify your identity during KYC and prevent fraud. Third, payment processing: we use your payment method and transaction history to process deposits and withdrawals, detect fraud, and comply with anti-money-laundering regulations.

Fourth, game operation: we use your game data to calculate payouts, track your balance, and generate your transaction history. Fifth, security: we use your IP address, device data, and login history to detect suspicious activity, prevent account takeovers, and protect against fraud. Sixth, customer support: we use your communication data to resolve your issues, answer your questions, and improve our support process. Seventh, compliance: we use your data to comply with local gaming regulations, tax laws, and data-protection requirements.

We do not use your data for marketing purposes without your consent. We do not sell your data to third parties. We do not share your data with advertisers or data brokers. We do not use your data to build profiles for targeting or discrimination.

Third-Party Processors and Data Sharing

We work with third-party processors to operate bcoin. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment information to process deposits and withdrawals. We share only the minimum data needed — your name, amount, and transaction ID. We do not share your full payment details with these processors; they handle that securely on their own systems.

Our hosting provider stores our servers and databases. We share your encrypted data with them, but they cannot decrypt it without our encryption keys. Our email provider sends you account notifications and password-reset links. We share your email address with them, but not your payment or game data. Our analytics provider tracks how our platform is used. We share anonymized usage data with them — no personal information.

We may share your data with law enforcement or regulators if required by law. We may share your data with other bcoin team members who need it to serve you (support staff, fraud analysts, compliance officers). We do not share your data with anyone else without your explicit consent.

Your Rights and Data Access on bcoin

You have the right to access your data. You can view your account information, transaction history, and game activity directly from your bcoin account. You can download a copy of your data by contacting our support team. You have the right to correct your data. If your name, email, or phone number is incorrect, you can update it from your account settings. You have the right to delete your data. You can request account deletion by contacting our support team. We will delete your personal data within a reasonable timeframe, though we may retain transaction records as required by law.

You have the right to object to data processing. If you object to our use of your data for a specific purpose, contact our support team and we will review your request. You have the right to data portability. You can request a copy of your data in a portable format (CSV, JSON) by contacting our support team. You have the right to lodge a complaint. If you believe we have mishandled your data, you can file a complaint with your local data-protection authority.

Cookies and Tracking on bcoin

We use cookies to keep you logged in, remember your preferences, and detect fraud. Cookies are small files stored on your device that identify you to our servers. We use session cookies (deleted when you close your browser) and persistent cookies (stored for longer periods). You can disable cookies in your browser settings, but this may prevent bcoin from working properly.

We use analytics cookies to understand how our platform is used. These cookies track which pages you visit, how long you stay, and which features you use. We use this information to identify improvements and fix bugs. We do not use these cookies to track you across other websites. We do not sell this data to advertisers.

Data Retention and Deletion on bcoin

We retain your data for as long as your account is active. If you delete your account, we delete your personal data within 30 days, except where we are required by law to retain it. We retain transaction records for at least five years to comply with anti-money-laundering regulations and tax laws. We retain game activity logs for at least two years to resolve disputes and detect fraud. We retain IP addresses and device data for at least one year to detect suspicious patterns.

If you request data deletion, we will delete your personal data (name, email, phone number, ID) but retain anonymized transaction records as required by law. You can request deletion by contacting our support team. We will confirm deletion within 30 days.

International Data Transfers

Our servers may be located outside your jurisdiction. When you use bcoin, your data may be transferred to and stored in countries outside Indonesia. We apply the same security standards to all data regardless of location. We use encryption to protect data in transit. We use secure data-transfer agreements with our hosting providers. By using bcoin, you consent to international data transfers.

Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by email or by posting a notice on bcoin. Your continued use of bcoin after changes take effect means you accept the updated policy. We encourage you to review this policy regularly to stay informed about how we handle your data.

Contact Us About Your Data

If you have questions about this policy, your data, or how we handle privacy, contact our support team. We are available to answer questions about data access, correction, deletion, and portability. We are available to help if you believe we have mishandled your data. Our support team is responsive and knowledgeable about data-protection practices on bcoin. You can reach us through the support form on our platform or by email.

We take your privacy seriously. Your data is protected by encryption, secure servers, and strict access controls. We do not sell your data, use it for marketing without consent, or share it with third parties except as necessary to operate bcoin and comply with law. We respect your rights to access, correct, delete, and port your data. If you have concerns about privacy on bcoin, we are here to help.